What information do we collect about you?
We collect your information to the extent necessary in order to provide you with the medical services (including promoting or restoring health and wellbeing) and convenience for receiving BNH Services.
The information collected for providing BNH Services is general information and personal information which you fill in, send or upload for using BNH Services. We may also obtain your personal information from third parties as permitted by law, such as your family members, the network database of other hospitals in BNH hospital group, government agencies, insurance companies, and related service providers. For example:-
- Information which can identify person such as name, photo, sex, date of birth, identification number or Identity document
- Contact information such as address, mobile phone number, or email
- Information from your use of BNH website and application
- Payment information such as credit or debit card information, and bank account information.
- Physical and mental health information, lab results and diagnosis
- Your drug allergies and symptoms
- Your interaction via chatbot
- Your feedback or suggestion
Why do we collect and use your personal information?
We need to store, collect, update, process, and use such information in order to provide you with medical services or conveniences correctly, continuously and efficiently, including using your information to improve BNH Services and customer experience.
In the event that you agree and accept to receive information, we may use your information to send you information about marketing activities and marketing promotions, products or services that may be of interest to you in order to provide the best service to you via e-mail, mobile phone, or any other contact channel that you have informed to us
In the event that you agree, we will collect, update, process and use any of the above information that you interact with chatbot in our application for development of our applications and conversational bots.
We will keep your personal information in our database for at least 5 years from the date the hospital creates or edits such information, which is the period we reasonably expect to provide you with the medical service and follow up care, or for any other longer period if the hospital can legally process such information. After the said period, we will destroy such personal information in accordance with our standard procedures.
Who do we share your personal information with and why?
We will disclose your information to other hospitals in BNH hospital group to provide you with medical services and conveniences correctly, continuously and efficiently, or to offer you products information or services and marketing information that are suitable to you, or to third parties for processing data in respect of telecommunications, computer system, payment system, drug delivery services or information technology to the extent that relates to the services provided by BNH. However, we have established the strict policy on disclosure of your information to the extent necessary under the applicable laws.
We will disclose your information to the person authorized by you to the extent permitted by you, such as insurance company or our partners to facilitate you in claiming insurance or other services of our partner in relation to the medical services or other additional services. We will procure such person comply with the confidentiality obligations.
In certain circumstances, we may be required to disclose your information to government offices, regulators, and other relevant authorities as stipulated in the applicable laws.
We may store your personal information in cloud storage (Cloud Computing) provided by a third party, in Thailand or other countries, with whom we enter into the agreement with our due care and careful consideration about the sufficiency of its security measure.
How do we manage your personal information?
We will deploy technical measures and appropriate management to, not less than the level required by law, secure and safeguard your personal information such as the safety protocol (Secure Sockets Layer: SSL) for the Internet encryption.
Regarding some medical services under BNH website and application, we may store information received from you relating to such services with a foreign company, with whom we enter into the agreement with our due care and careful consideration about the sufficiency of its security measure.
Moreover, we restrict access to your information to only our authorized personnel who have a need to know your information to provide you with the medical services or other conveniences. To provide you with the best and most appropriate medical and convenience services from BNH hospital group.
What are your rights?
You have the right to access your information kept by us, including request for a copy, or update or correction of such information.
You have the right to object, refuse, or withdraw your consent for collection, usage or disclosure of your information.
You have the right to request us to delete or destroy or disclose the source we obtained your information.
If you believe that we or our personnel have used or disclosed your information in contradiction with your consent, you may lodge a complaint to Personal Data Protection Committee.
You hereby acknowledge that withdrawal of your consent for collection, usage or disclosure of your information or request for deletion or destruction of your information may limit your access to certain feature or portion of our services or cause inconveniences to you in receiving medical services or BNH Services or in using BNH website or application.
You can contact our officer at the following address for any inquiries or for exercising your rights under this policy.
BNH Medical Centre Company Limited
9/1 Convent Road, Silom, Bang Rak, Bangkok 10500
Call Center : 02-022-0700
Email : firstname.lastname@example.org